Account Executive

客户服务团队目标Client Service Team Purpose 透过有效的问题解决方案及沟通技巧，推进良好客户关系发展 Support client relationship growth through effective problem solving and communication 客户执行目标Account Executive Purpose 卓越项目协调及执行 To deliver project coordination & execution excellence 角色Role 对外：通过主动沟通及具创意的问题解决技巧，发展客户关系 Externally: To develop client relationships, through pro-active communication and creative problem solving 对内：跟内部团队紧密合作，集合合适人员组成项目团队，以达到最佳创意效果，并支持客户服务团队有效地管理项目 Internally: Collaborates with internal teams, bringing together the right people to get to the best creative output, while supporting the Client Services team in delivering effective project management 汇报：客户经理 Reports to: Account Manager

· 积极进取，主动回应，不断追求卓越的客户服务水平 Proactive and responsive, constantly striving for excellent client service levels across the business · 可灵活地适应客户的需求 Flexible and adaptable to client’s needs · 追踪和报告项目进展情况，并提交完善的会议记录 Tracks and reports project progress including excellent contact reports · 与品牌经理及其他相关人员建立稳固的关系 Develops strong relationships with Brand Managers and their equivalents · 了解客户的公司架构 Aware of the client structure Creativity 创造力 · 充分理解jkr的設計理念，并能恰当地应用相关jkr案例，实践于项目中。 Understands the jkr design philosophy and can bring it to life with relevant jkr case studies · 根据创意简报，在创意检阅过程中作出客观的反馈意见 Frames objective feedback in creative reviews against the brief · 充分理解出色创意作品所需的制作時间 Demonstrates an understanding of the time it takes to get to great creative work Creative Delivery 创造交付 · 对jkr及客户的设计流程，需具清晰及充分的了解 Displays a clear understanding of jkr’s design process and the clients design process Commercial Acumen 商业敏锐度 · 对设计工作所需的费用具良好的理解 Demonstrates a good understanding of the agency fees required to deliver great work · 具基本财务管理能力 Demonstrates basic financial administration · 理解设计公司的盈利模式 Displays an understanding of how an agency makes money Brand Centricity以品牌为中心 · 对市场营销具全面了解 Understands what Marketing is all about · 理解品牌在客户整体业务或产品架构的角色 Understands the role of the brand in the clients’ total business or portfolio · 充分展示对品牌和设计的热爱 Demonstrates a passion for Brands and Design Communication 沟通 · 以积极及开明的态度聆听团队和同伴的想法 Listens actively and openly to the team and peer group · 在内部各级各部门间自信有效地传递及交流信息 Communicates at all levels and departments internally with confidence and clarity · 了解jkr和客户团队之间的沟通渠道 Understands the communication channels between jkr teams and client teams